terms of service

Last updated: July 2026

Welcome to the Down Syndrome Training & Support Service Ltd website and mobile app. By accessing or using our website, mobile app or any of our online services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our online services (including: website, app, social media, WhatsApp Communities and groups).

Index

About Us
Using our Online Services
Online Content
AI-Assisted Content
Accessibility
Intellectual Property
Events, Activities and Bookings
Event Changes, Cancellations and Refunds
Donations & Fundraising
Purchases & Paid Services
Online Communities, Social Media Groups and Acceptable Behaviour
Mobile App
Website Accounts and Members Area
User Content
Safeguarding
Third Party Content and External Links
Privacy
Availability
Security
Viruses & Technical Damage
Limitation of Liability
Changes to the Terms
Governing Law
Contact Us

1. About Us

Down Syndrome Training & Support Service Ltd is a registered UK charity dedicated to supporting individuals with Down syndrome and their families through information, support, activities and events.

2. Using Our Online Services

You agree to use our online services (eg. our website, app, social media groups, WhatsApp groups) lawfully and respectfully. You must not:

- Attempt to gain unauthorised access to our website, app, accounts, servers or systems.

- Upload or transmit viruses, malicious software or harmful technology.

- Interfere with the operation or security of our online services.

- Impersonate another person or provide false or misleading information.

- Use our online services to harass, threaten, discriminate against or harm another person.

- Copy, collect or misuse another user’s personal information.

- Use automated systems to extract content or data without our permission.

- Use our content for commercial purposes without our written permission.

We may suspend or restrict access to our website, app or online services where we reasonably believe these terms have been breached or where this is necessary to protect our users, staff, volunteers or systems.

3. Online Content

We aim to ensure that the information we provide on our website, app and social media is accurate, useful and up to date. However, information may occasionally become outdated, incomplete or incorrect.

Content is provided for general information and support purposes only. It is not intended to replace advice from a doctor, healthcare professional, solicitor, financial adviser or other suitably qualified professional.

You should seek appropriate professional advice before acting on information relating to health, medical treatment, legal matters, benefits, finances or other important personal circumstances.

In a medical emergency, contact the emergency services or seek urgent medical assistance. Do not rely on our website, app or social media channels for emergency support.

4. AI-Assisted Content

We may occasionally use artificial intelligence tools to assist with drafting, editing, summarising, formatting or creating content for our website, app, newsletters or social media channels.

Any content created with AI assistance will be reviewed by a member of our team before publication.

Although we take reasonable care when reviewing content, AI-assisted material may contain errors or may not reflect individual circumstances. It should not be treated as medical, legal or other professional advice.

We will not knowingly enter confidential, sensitive or personally identifiable information into public AI tools without an appropriate lawful basis and suitable safeguards.

5. Accessibility

We are committed to making our website and app as accessible and inclusive as reasonably possible.

We aim to present information clearly and to improve accessibility as our services develop. However, some content, third-party tools or older documents may not yet be fully accessible.

If you:

Experience difficulty accessing part of our website or app;
Need information in a different format;
Find an accessibility problem; or
Have a suggestion for improving accessibility,

please contact us at office@downsyndromebradford.co.uk. We will do our best to provide reasonable assistance or an accessible alternative.

6. Intellectual Property

Unless otherwise stated, content available through our website and app belongs to Down Syndrome Training & Support Service Ltd or is used with the owner’s permission.

This includes:
- Our name and logo
- Written content
- Graphics and illustrations
- Photographs and videos
- Documents and downloadable resources
- Website and app design elements
- Event and campaign materials

You may view, print or download publicly available content for your own personal, non-commercial use.

You may also share links to our publicly available webpages and resources.

You must not, without our prior written permission:
- Reproduce substantial amounts of our content.

Remove copyright notices or branding.
Modify content in a misleading way.
Sell, license or commercially exploit our content.
Present our content as though it was created or endorsed by you.
Use our name or logo in a way that suggests an official relationship with us.

Separate permissions or licence terms may apply to particular resources.

7. Events, Activities and Bookings

We may offer events, trips, clubs, training, support sessions and other activities through our website or app.

Additional booking terms may be shown on the relevant event page or booking form. These additional terms form part of your agreement with us.

When making a booking, you must provide accurate information, including any health, accessibility, dietary, behavioural, emergency-contact or support information that we reasonably request.

Places may be limited and are not guaranteed until your booking has been confirmed.

We may refuse or cancel a booking where reasonably necessary, including because:

The event is full.
Payment has not been received.
Eligibility requirements have not been met.
Essential information has not been provided.
There is a safety, safeguarding or welfare concern.
The booking has been made fraudulently or dishonestly.
The event has been cancelled or changed.

Parents and carers remain responsible for children and dependent adults attending an event unless we have expressly confirmed that Down Syndrome Training & Support Service Ltd is taking responsibility for their supervision.

Any event-specific supervision arrangements will be explained during booking.

8. Event Changes, Cancellations and Refunds

We may need to change the date, time, venue, programme, staffing or other details of an event because of circumstances outside our reasonable control.

We may also cancel an event because of low attendance, staff or volunteer availability, safety concerns, severe weather, venue problems, illness or other operational reasons.

Where we cancel a paid event and cannot offer a suitable alternative, we will normally offer a refund of the amount paid directly to us.

If you cancel your place, any refund will be considered in accordance with:

The cancellation terms shown during booking;
Costs that we have already reasonably incurred;
Whether we can offer the place to someone else; and
Your statutory consumer rights.

Any cancellation charge or amount retained will be reasonable and proportionate to the circumstances.

Refunds may not include separate costs you have incurred, such as travel, accommodation or other personal expenses, unless the law requires otherwise.

Nothing in these terms affects your statutory rights.

9. Donations and Fundraising

Donations are voluntary and are generally non-refundable.

We may consider refund requests where:

A donation was made accidentally.
The wrong amount was entered.
A duplicate payment was taken.
A payment was made without the account holder’s permission.
A technical error occurred.

Requests should be made as soon as reasonably possible.

Where a donation is eligible for Gift Aid, you are responsible for ensuring that the declaration you make is accurate and that you meet the relevant taxpayer requirements.

If you fundraise on our behalf, you must:

Act honestly, responsibly and lawfully.
Make it clear that you are fundraising in aid of Down Syndrome Training & Support Service Ltd.
Follow any fundraising guidance we provide.
Obtain any necessary permissions, licences or insurance.
Protect the dignity and privacy of the people we support.
Pay collected funds to us promptly.
Avoid making misleading claims about us or our work.

You must not enter into contracts, incur expenditure or make commitments in our name unless we have given you written permission.

10. Purchases and Paid Services

Where we offer goods, digital content or paid services, information about prices, delivery, cancellations, returns and refunds will be provided during the purchase process or in separate sales terms.

Prices will be shown in pounds sterling unless stated otherwise.

We reserve the right to correct genuine pricing or description errors. Where an error affects an order, we will contact you and provide an appropriate option, which may include cancelling the order and issuing a refund.

Nothing in these terms limits the rights you may have under UK consumer law.

11. Online Communities, Social Media Groups and Acceptable Behaviour

Down Syndrome Training & Support Service Ltd operates online communities, including WhatsApp Communities, WhatsApp Groups, Facebook Groups and other digital spaces, to help members connect, share experiences and access support.

By joining one of our online communities, you agree to:

- Treat all members with kindness, respect and courtesy.
- Respect the privacy and confidentiality of other members.
- Not share screenshots, photographs, videos or personal information from our groups without permission from the individuals involved.
- Not use our groups to bully, harass, intimidate, discriminate against or abuse another member.
- Not post misleading medical information or advice that could put others at risk.
- Not advertise businesses, products, fundraising campaigns or services without prior permission from Down Syndrome Training & Support Service Ltd.
- Follow any additional group rules published by our moderators.

Our volunteers and staff moderate our online communities to help maintain a safe and supportive environment. We may remove posts, restrict commenting, suspend or remove members from a group where behaviour is inappropriate or breaches these Terms of Service.

Where we believe there is a safeguarding concern, we may share information with the appropriate authorities or platform providers where legally permitted or required to do so.

Please remember that opinions expressed by individual members are their own and do not necessarily reflect the views of Down Syndrome Training & Support Service Ltd.

12. Mobile App

Our mobile app is provided to make it easier for users to access our website, member information, news, events, bookings, resources and other services from a mobile device.

The app is created or hosted using services supplied by Wix or another technology provider. Your use of the app may also be subject to the terms and privacy practices of Wix, your device manufacturer and the app store through which you downloaded it.

You are responsible for:

Ensuring your device is compatible with the app.
Keeping your device, operating system and app appropriately updated.
Protecting access to your device and account.
Paying any mobile data, internet or network charges that apply.

The app may be updated, changed, suspended or withdrawn from time to time. Some features may not be available on every device or operating system.

We do not guarantee that the app will always be uninterrupted, secure or free from errors, although we will take reasonable steps to resolve problems that are within our control.

13. Website Accounts & Member Areas

Some areas of our website or app may require you to create an account or become an approved member.

You are responsible for:

Providing accurate and current information.
Keeping your login details confidential.
Taking reasonable steps to prevent unauthorised access.
Informing us promptly if you believe your account has been accessed without permission.

You must not share your account with another person unless we have expressly permitted this.

Parents and carers are responsible for supervising a child’s use of any account or service made available to that child.

We may suspend or close an account where:

These terms have been seriously or repeatedly breached.
The account has been used fraudulently or unlawfully.
The account presents a security or safeguarding concern.
The user is no longer eligible for the relevant service.
Closure is reasonably necessary to protect Down Syndrome Training & Support Service Ltd or its users.

Where appropriate, we will explain the reason for the action taken.

14. User Content

You may be invited to submit photographs, videos, testimonials, stories, comments, artwork or other content.

When submitting content, you confirm that:

You are entitled to submit it.
The content is accurate to the best of your knowledge.
It does not infringe another person’s copyright, privacy or other rights.
It is not unlawful, abusive, discriminatory, defamatory or misleading.
You have obtained any necessary permission from other identifiable people appearing in it.

Submitting content does not automatically give us permission to use it publicly.

Where photographs, videos, personal stories or identifying information relate to a child or vulnerable person, we will seek appropriate consent before using that material for publicity, marketing or fundraising.

Where you give us permission to publish content, you grant Down Syndrome Training & Support Service Ltd a non-exclusive, royalty-free permission to use, reproduce, edit and publish it for the purposes explained when consent is obtained.

You can ask us to stop using consent-based content in future publications by contacting us. We may not be able to withdraw material that has already been printed, distributed or lawfully published, but we will explain what action can reasonably be taken.

We may remove submitted content where it breaches these terms, creates a safeguarding or privacy concern, or is no longer appropriate.

15. Safeguarding

The safety and welfare of children and vulnerable adults are extremely important to us.

You must not use our website, app, events or community spaces to:

Contact a child or vulnerable person inappropriately.
Request or share inappropriate images or personal information.
Circumvent safeguarding arrangements.
Engage in grooming, exploitation, harassment or abusive behaviour.
Put another person at risk.

We may report safeguarding concerns to the police, local authority, social services, platform provider or another appropriate organisation where we believe this is necessary or legally required.

Further information is available in our safeguarding policies.

16. Third Party Content and External Links

Our website and app may contain links to external websites, services, social media platforms, payment providers, booking systems, maps, videos or other third-party content.

These links are provided for information and convenience. Unless expressly stated, including a link does not mean that we endorse or control the third party.

We are not responsible for:

The availability or accuracy of external content.
The security of third-party websites or services.
Purchases or agreements made with third parties.
The privacy, cookie or accessibility practices of third parties.
Changes made by a third party after we have linked to its content.

You should review the relevant third party’s terms and privacy information before using its services or providing personal information.

17. Privacy

Our collection and use of personal information is explained in our Privacy Policy and Cookie Policy.

18. Availability

We aim to keep our website and app available and functioning properly, but we cannot guarantee uninterrupted access.

Access may be affected by:

Maintenance and updates.
Internet or network failures.
Problems affecting Wix or another service provider.
Device or operating-system compatibility.
Cybersecurity incidents.
Events outside our reasonable control.

We may change, remove, suspend or discontinue a feature where reasonably necessary.

Where possible, we will try to avoid unnecessary disruption and provide notice of significant planned changes.

19. Security

We take reasonable measures to protect our website, app and user information. However, no internet-based service can be guaranteed to be completely secure.

You are responsible for using appropriate security measures on your own device, including strong passwords, software updates and suitable antivirus or security protection.

You must tell us promptly if you become aware of:

Unauthorised account access.
A suspected security weakness.
Fraudulent activity.
Personal information being exposed through our services.

You must not deliberately test, scan or attempt to exploit our systems without written permission.

20. Viruses and Technical Damage

We take reasonable steps to maintain the security of our website and app, but we cannot guarantee that they will always be free from viruses, malware or other harmful material.

You should use appropriate security software and take sensible precautions when downloading files or following external links.

We will not be responsible for damage caused by your failure to take reasonable security precautions, except where responsibility cannot legally be excluded.

21. Limitation of Liability

To the fullest extent permitted by law, Down Syndrome Training & Support Service Ltd accepts no liability for any loss or damage arising from the use of this website or app, except where liability cannot legally be excluded.

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot be excluded under UK law.

22. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be published on this page and will take effect from the date shown at the top of the document.

23. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from the use of this website or app shall be subject to the exclusive jurisdiction of the courts of England and Wales.

24. Contact Us

If you have any questions about these Terms of Service, please contact:

Down Syndrome Training & Support Service Ltd
The Pamela Sunter Centre, 2 Whitley Street, Bingley, BD16 4JH

Email: office@downsyndromebradford.co.uk

Website: www.downsyndromebradford.com