Privacy Policy

Last Updated: July 2026

Index

Who We Are
Our Commitment to Your Privacy
Information We Collect
How We Use Your Information
Lawful Basis for Processing Your Personal Data
Children, Young People & Family Members
Health, Accessibility & Support Information
Photography, Video & Media
Social Media
Volunteers, Trustees & Staff
Donations & Fundraising
Event Registration & Attendance
Safeguarding
Sharing Your Information
Data Retention
Keeping Your Information Secure
Your Rights
Cookies
Third-Party Service Providers
Third-Party Links
Changes to This Policy
Complaints & Contacting Us About Your Data

1. Who We Are

Down Syndrome Training and Support Service Ltd ("we", "our", "us") is a registered charity and registered company supporting individuals with Down syndrome and their families throughout Bradford and the surrounding areas. Our registered charity number is 1130994. Our Registered Company Number (England & Wales) is 6915555.

Website: www.downsyndromebradford.com

If you have any questions about this Privacy Policy or how we use your personal information, please contact us at:

Email: office@downsyndromebradford.co.uk

Postal Address: Pamela Sunter Centre, 2 Whitley Street, Bingley, West Yorkshire, BD16 4JH

2. Our Commitment to Your Privacy

We are committed to protecting your personal information and handling it responsibly. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.

3. Information We Collect

We may collect and process the following information:

Information You Provide Directly
- Name
- Email address
- Telephone number
- Postal address
- Information provided through contact forms
- Event registrations
- Volunteer applications
- Membership information
- Donation details

Information Collected Automatically

When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage statistics
- Pages visited
- Referral source

This information may be collected using cookies and analytics tools.

4. How We Use Your Information

We may use your information to:
- Respond to enquiries
- Provide support and services
- Manage memberships
- Process donations
- Administer events and activities
- Recruit and manage volunteers
- Send newsletters and updates (where consent has been given)
- Improve our website and services
- Meet legal and regulatory obligations

5. Lawful Basis for Processing Your Information

Under UK GDPR, we rely on one or more of the following lawful bases:

Consent
Where you have given clear permission, such as subscribing to our newsletter.

Legitimate Interests
To operate and improve our charity services, communicate with supporters, manage events and promote our charitable objectives.

Legal Obligation
Where we are required to process information to comply with legal or regulatory requirements.

Contract
Where processing is necessary to fulfil a service, event booking or other agreement with you.

6. Children, Young People and Family Members

Many of our services, activities and events involve children, young people and their families.

Where we collect personal information relating to a child under the age of 18, this information will normally be provided by a parent, guardian or person with parental responsibility.

We collect only the information necessary to provide our services, ensure participant safety and communicate effectively with families.

Where appropriate, we will seek consent from a parent or guardian before collecting or using a child's personal information.

7. Health, Accessibility and Support Information

To ensure that we can provide safe, inclusive and appropriate services, we may collect information about:

- Medical conditions

- Allergies

- Dietary requirements

- Accessibility needs

- Emergency contact details

- Support requirements for participation in activities and events

This information is considered "special category" data under UK GDPR and will only be collected where necessary and processed in accordance with data protection law.

We will use this information solely for safeguarding, health and safety, accessibility, event planning and support purposes.

Access to this information is restricted to authorised staff and volunteers who require it to carry out their role.

8. Photography, Video and Media

We may take photographs and videos during events, activities and projects for the purposes of:

- Promoting our charity and services

- Sharing news and achievements

- Fundraising activities

- Social media content

- Website content

- Annual reports and marketing materials

Where individuals can be identified, we will seek appropriate consent before using photographs or videos, particularly where children or vulnerable adults are involved.

Parents, guardians or participants may withdraw consent for future use of images at any time by contacting us.

We will make reasonable efforts to remove images from future publications where consent has been withdrawn, although it may not be possible to remove material that has already been printed, distributed or shared by third parties.

9. Social Media

We maintain social media accounts to communicate with members, supporters and the wider community.

If you interact with us through social media platforms, your information will also be subject to the privacy policies of those platforms.

We may share photographs, videos, event information and success stories through our social media channels where appropriate consent has been obtained.

Please be aware that information posted publicly on social media may be viewed, copied or shared by others outside of our control.

10. Volunteers, Trustees and Staff

If you volunteer with us, apply to become a trustee or are employed by the charity, we may collect and process information including:

- Contact details

- Application forms and references

- Training records

- DBS check information where required

- Emergency contact details

- Relevant qualifications and experience

This information is used to manage recruitment, safeguarding, volunteer coordination, governance and legal obligations.

We retain such information only for as long as necessary and in accordance with our retention policies.

11. Donations and Fundraising

When you make a donation or participate in fundraising activities, we may collect information necessary to:

- Process donations

- Claim Gift Aid where applicable

- Maintain financial records

- Thank supporters

- Communicate about future fundraising opportunities (where permitted)

We will not sell or share donor information with third parties for marketing purposes.

12. Event Registration and Attendance

When you register for one of our activities, clubs, events or training sessions, we may collect information necessary to:

- Manage bookings and attendance

- Ensure participant safety

- Meet safeguarding requirements

- Provide appropriate support and accessibility arrangements

- Contact attendees regarding event updates

Information collected for events will only be used for the purposes for which it was provided unless otherwise stated.

13. Safeguarding

As a charity supporting children, young people and vulnerable adults, we take safeguarding seriously.

In certain circumstances, we may need to share information with safeguarding agencies, local authorities, healthcare professionals, police or other appropriate organisations where we believe there is a risk of harm or where we are legally required to do so.

Such disclosures will always be made in accordance with safeguarding legislation and data protection requirements.

14. Sharing Your Information

We will never sell your personal information.

We may share information with:
- Service providers who help us operate our website and services
- Payment processors for donations
- Event partners where necessary
- Professional advisers
- Regulatory bodies where required by law

Any third parties processing data on our behalf are required to keep it secure and use it only for agreed purposes.

15. Data Retention

We will only keep your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.

When information is no longer required, it will be securely deleted or anonymised.

16. Keeping Your Information Secure

We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

17. Your Rights

Under UK GDPR, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent at any time (where consent is relied upon)
- Request transfer of your data where applicable

To exercise any of these rights, please contact us using our contact details above, and see also 22, Complaints & Contacting us About Your Data

18. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used for:
- Essential website functionality
- Website analytics
- Performance monitoring

You can control or disable cookies through your browser settings.

Where required, we will ask for your consent before placing non-essential cookies, more information can be found in our Cookie Policy available on our website: www.downsyndromebradford.com

19. Third-Party Service Providers

To help us operate our website, manage events, communicate with supporters and process donations, we use trusted third-party service providers.

These providers may process personal information on our behalf and are required to do so securely and in accordance with applicable data protection laws.

Wix

Our website is hosted by Wix.com Ltd. Through Wix we use:

- Wix Forms

- Wix Mail

- Wix Events & Tickets

- Wix Bookings

- Wix Donations

Information submitted through our website may be stored and processed through Wix's secure systems.

You can view Wix's Privacy Policy at:

https://www.wix.com/about/privacy

PayPal

Where donations or payments are made through PayPal, your payment information is processed directly by PayPal.

We do not receive or store your full payment card details.

You can view PayPal's Privacy Policy at:

https://www.paypal.com/uk/legalhub/privacy-full

JotForm

We occasionally use JotForm to collect marketing data and also process payments for donations and events.

You can view JotForm's Privacy Policy at:

https://www.jotform.com/privacy/

(See information for Form Responders)

JustGiving

If you choose to donate through JustGiving, your personal information will be processed in accordance with JustGiving's Privacy Policy.

Information provided through JustGiving may be shared with Down Syndrome Training & Support Service Ltd where necessary to administer donations, claim Gift Aid or thank supporters.

You can view JustGiving's Privacy Policy at:

https://www.justgiving.com/about/privacy

Email Communications

If you subscribe to our newsletters, updates or marketing communications, we will use the contact details you provide to send information about our activities, events, fundraising campaigns and services.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

We will only send marketing communications where we have a lawful basis to do so.

Payment Security

Payments made through our website are processed by secure third-party payment providers.

We do not store credit card or debit card details on our own systems.

All payment processing is handled through encrypted and secure payment gateways provided by our service providers.

International Data Transfers

Some of the third-party providers we use may store or process information outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to ensure that personal information receives an adequate level of protection in accordance with UK GDPR requirements.

20. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of external websites and encourage you to read their privacy policies.

21. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and the updated version will take effect immediately upon publication.

22. Complaints & Contacting Us About Your Data

If you would like to:

- Access the information we hold about you

- Correct inaccurate information

- Withdraw consent

- Request deletion of your information

- Raise a concern about how your information is being used

Please contact us in writing using the contact details at the top of this policy if you wish to submit a Subject Access Request, upon receipt we will adhere to our Subject Access Request Procedure.

We aim to respond to all data protection requests within one month.

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue with adherence to our own Complaints Procedure.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113